What Could ZayaBot Answer About Your Hotel?

Before guests book, they want to picture their stay.

Will the room suit their family? Is there somewhere to eat after a late arrival? How far is the hotel from the airport?

These questions are specific to your property. Answering them well starts with knowing its details.

Rooms that suit their stay

“Do you have connecting rooms?”

“What is the difference between a standard room and a suite?”

Using your hotel’s approved information, ZayaBot can explain room features, bed configurations and occupancy limits. Requests that depend on availability, such as connecting rooms, should reach your team for confirmation.

Dining, facilities and the little details

“Is breakfast included?”

“Does the restaurant have a dress code?”

“Are children allowed in this pool?”

Clear information about meal plans, opening hours, facilities and restrictions helps guests understand what to expect. Answers should reflect any differences between room packages, venues or seasons.

Getting ready to arrive

“Where can we park?”

“How do we request an airport transfer?”

“What happens if we arrive after midnight?”

ZayaBot can share the guidance your hotel provides and explain how to request assistance. Services requiring an arrangement or approval should remain clearly marked as unconfirmed until your team confirms them.

Finding the next step towards booking

“Where can I see your room options?”

“How do I book directly?”

ZayaBot can guide guests towards the appropriate booking route. Live rates and availability should only be presented when supported by a connected booking system.

Knowing when your team should answer

Some conversations need personal attention. A sensitive complaint, a policy exception or a specific accessibility requirement may need staff involvement.

A useful assistant recognises those boundaries. Because AI can make mistakes, important details should have a clear route to verification with your hotel team.

See it through your guests’ questions

Start with five enquiries your team receives every week. Then consider the information needed to answer each one accurately.

That is a practical starting point for exploring ZayaBot: your property, your information and the conversations that matter to your guests.