Last Updated: March 2026

Privacy Policy.

ZayaBot is committed to protecting the privacy and confidentiality of our clients and their guests. This Privacy Policy explains how we collect, use, store, and safeguard information when using our AI chatbot services.

1. Information We Collect

We may collect:

a) Business Information

Hotel name
Contact details
Account credentials
Operational content uploaded to the knowledge base

b) Guest Interaction Data

Chat conversations
Service requests
Inquiry types
Language preferences

ZayaBot does not collect payment details unless integrated with third-party systems managed by the hotel.

2. How We Use Information

We use collected data to:

Deliver AI chatbot services
Improve response accuracy
Provide reporting and analytics
Enhance system performance
Ensure platform security

We do not sell personal data to third parties.

3. Data Storage & Security

All data is stored using secure cloud infrastructure with encryption and restricted access protocols. Access is limited to authorized personnel only.

4. Data Retention

Data is retained only as long as necessary to provide services and meet contractual or legal obligations. Hotels may request deletion of their data upon contract termination.

5. Your Rights

Clients may:

Request access to stored data
Request corrections
Request deletion (where applicable)

For privacy-related requests, contact: support@zayabot.com

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