March 2026
Policy.
ZayaBot is committed to protecting the privacy and confidentiality of our clients and their guests. This Privacy Policy explains how we collect, use, store, and safeguard information when using our AI chatbot services.
Last Updated:
1. Information We Collect
We may collect:
ZayaBot does not collect payment details unless integrated with third-party systems managed by the hotel.
a) Business Information
Hotel name
Contact details
Account credentials
Operational content uploaded to the knowledge base
b) Guest Interaction Data
Chat conversations
Service requests
Inquiry types
Language preferences
2. How We Use Information
We use collected data to:
We do not sell personal data to third parties.
Deliver AI chatbot services
Improve response accuracy
Provide reporting and analytics
Enhance system performance
Ensure platform security
3. Data Storage & Security
All data is stored using secure cloud infrastructure with encryption and restricted access protocols. Access is limited to authorized personnel only.
4. Data Retention
Data is retained only as long as necessary to provide services and meet contractual or legal obligations. Hotels may request deletion of their data upon contract termination.
5. Your Rights
Clients may:
For privacy-related requests, contact: support@zayabot.com
Request access to stored data
Request corrections
Request deletion (where applicable)
ZayaBot may collect hotel business information, account details and content supplied to its knowledge base. Guest interaction data may include chat conversations, service requests, enquiry types and language preferences.
ZayaBot uses information to deliver its services, improve responses, provide reporting and analytics, enhance system performance and maintain platform security.
No. ZayaBot’s Privacy Policy states that it does not sell personal data to third parties.
ZayaBot stores data using secure cloud infrastructure, encryption and restricted access protocols. Access is limited to authorized personnel.
Data is retained for as long as necessary to provide services and meet contractual or legal obligations. Hotels may request deletion upon contract termination.
Yes. Clients may request access to stored data, corrections and deletion where applicable, as described in ZayaBot’s Privacy Policy.
ZayaBot does not collect payment details unless integrated with third-party systems managed by the hotel.
Send privacy-related questions or requests to info@otelspider.com