Meta Guest Communication
One connection.
Three channels.
Connect ZayaBot with Messenger, Instagram, and WhatsApp and manage guest conversations through one intelligent communication layer.
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The integration
One connection.
Three channels.
Connect ZayaBot with Facebook, Instagram, and WhatsApp and manage guest conversations through one intelligent communication layer.
ZayaBot receives guest messages, understands their questions, responds using the hotel’s knowledge, and captures the guest information and conversation history. Hotel staff can also monitor and respond to conversations directly from the ZayaBot dashboard.
One connection covers
What you get
Answer, capture,
and take over
Automatic replies where they help, and a single place for your team to step in where they matter.
AI-Powered Guest Conversations
Let ZayaBot automatically answer guest questions across Messenger, Instagram, and WhatsApp using the hotel’s knowledge, services, policies, and available information.
Capture Guest Information
ZayaBot captures relevant guest information and conversation data as guests interact with the hotel, helping create a complete picture of each guest interaction.
One Dashboard for Every Conversation
Bring conversations from Messenger, Instagram, and WhatsApp into the ZayaBot dashboard, giving hotel teams one place to monitor guest interactions and manage conversations.
Human Support When Needed
When a conversation requires staff assistance, hotel teams can respond directly from the ZayaBot dashboard instead of switching between multiple communication platforms.
How it connects
One ZayaBot.
Three channels.
One connected experience for guests and one place for hotel teams to manage conversations.
Guests message on
channels, one inbox
One layer
Understands, answers, captures
Handled by
AI / Hotel Staff
Automatic, or your team steps in
Guest Communication
All integrations
See Meta and ZayaBot
working together
Book a demo
ZayaBot’s Meta integration connects Messenger, Instagram and WhatsApp, allowing hotels to manage guest conversations through one AI assistant and dashboard.
ZayaBot answers guest questions using your hotel’s information, identifies booking interest and captures relevant guest details and conversation history.
Yes. Hotel teams can monitor and respond to Messenger, Instagram and WhatsApp conversations directly from the ZayaBot dashboard.
Yes. Staff can respond through the dashboard when a guest needs personal assistance, approval or confirmation.
Yes. ZayaBot uses your property’s knowledge base, including services, policies and other supplied information, to provide relevant responses across connected channels.
ZayaBot can capture relevant details shared during a conversation, such as guest requirements, booking interest and enquiry history. The information captured depends on the conversation and your setup.
Request a demo to discuss connecting your hotel’s messaging accounts, preparing its knowledge base and completing the required channel setup and approvals.